Frequently Asked Questions
Have questions about our cleaning services? Our FAQ page offers answers to common queries regarding our cleaning processes, booking procedures, and more. Get the information you need to make an informed decision about your cleaning needs. If you can’t find what you’re looking for, feel free to reach out to us directly!
What cleaning services do you offer?
Magic Cleaning offers a wide range of services including commercial cleaning, carpet cleaning, window cleaning, end of tenancy cleaning, exterior washing, oven cleaning, office cleaning, upholstery cleaning, spring cleaning, sweeping and scrubbing, house cleaning, builder clean, and flood restoration.
How do I book a cleaning service with Magic Cleaning?
Booking a service is easy! You can book directly through our website using our simple booking form, call our friendly customer service team, or email us with your request.
Can I customise the cleaning services I need?
Absolutely. We understand that every client has different needs, which is why we offer customisable cleaning plans. Let us know your requirements, and we’ll tailor our services accordingly.
What measures do you take to ensure the safety and trustworthiness of your cleaners?
Our cleaners are thoroughly vetted with background checks and consistently trained to uphold the highest standards of safety and professionalism. We also have comprehensive insurance for peace of mind.
Will I need to provide cleaning equipment or supplies?
No, our cleaners will arrive fully equipped with all the necessary supplies and tools to get the job done right. If you have specific products you prefer, we can accommodate that as well.
How is pricing determined for your cleaning services?
Our pricing is based on the type of service, the size of the area to be cleaned, and any specific requirements you may have. We offer competitive rates and can provide a detailed quote after assessing your needs.
What if I’m not satisfied with the cleaning service provided?
Your satisfaction is our top priority. If you’re not satisfied with the cleaning, please contact us within 24 hours of the service, and we will make arrangements to rectify the situation.